Privacy Policy
Effective Date: 1 April 2024
Horsemen Technologies (“Horsemen Tech”, “we”, “our” or “us”) respects and protects the privacy of everyone who visits our website https://horsementech.com or uses our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights.
1. Information We Collect
We collect and process personal information necessary to provide our IT services and operate our website. This may include:
-
Contact Information: Name, company name, email address, phone number, and other details you provide when you request information, quotes or support.
-
Service Data: Information provided when we deliver IT support or consulting services (e.g. device details, system configurations, or logs).
-
Website Usage Data: IP address, browser type, pages visited, and other analytics data collected automatically through cookies or similar technologies.
-
Voluntary Submissions: Any additional information you choose to give us through forms, surveys, or correspondence.
2. How We Use Your Information
We use the information we collect to:
-
Deliver and manage our IT services.
-
Respond to your enquiries and provide customer support.
-
Process quotes, billing, and payments.
-
Improve our website, services, and customer experience.
-
Communicate important updates or offers (only if you have opted in).
-
Comply with legal and regulatory requirements.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information only:
-
With trusted service providers who help us operate our website, email systems, payment processing, or IT systems — under strict confidentiality agreements.
-
If required to comply with applicable laws, regulations, legal processes, or government requests.
-
In the event of a business transfer such as a merger, acquisition, or sale of assets.
4. Cookies and Tracking
Our website uses cookies to:
-
Analyse traffic and improve functionality.
-
Remember your preferences.
-
Enhance security.
You can control or disable cookies through your browser settings. Disabling cookies may affect some features of our website.
5. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer needed, we securely delete or anonymise it.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure; we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your jurisdiction (including South Africa’s POPIA), you may have the right to:
-
Access and obtain a copy of your personal data.
-
Request correction or deletion of your data.
-
Object to or restrict processing of your data.
-
Withdraw consent where processing is based on consent.
To exercise these rights, contact us at privacy@horsementech.com.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Children’s Privacy
Our website and services are not directed at individuals under 18. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new “Effective Date.” Continued use of our website or services after changes indicates your acceptance.
6. Contact Us
If you have any questions about our use of cookies, please contact:
Horsemen Technologies
Email: privacy@horsementech.com
Phone: 0872659689